Last Updated: 31.01.2024
Welcome to Sketch Mall (Legal Name: Sketch Mall Art Academy)
We sell services on our website. So we don’t have physical products to ship as of now. However, we still want to provide information about the delivery or completion of our services to ensure that our customers/clients/students get the best experience after purchasing our services/courses.
1. Service Delivery Timeframe:
Once the customer makes the payment, he/she will get the link to join the course within 48 hours.
2. Communication Process:
The link will be shared either to the email or to the WhatsApp number provided by the customers at the time of making the payment.
3. Requirements from the Customer:
Customers are required to provide their email address, mobile number/WhatsApp number, and/or any other details as may be asked at the time of making the payment/buying the services. Customers need to fill in all these details carefully and correctly to enable us to provide the services successfully to them. Providing wrong/incomplete information may lead to an unsuccessful delivery of services and Sketch Mall Art Academy won’t be held liable for the same in that particular scenario.
4. Refund and Returns Policy:
To learn about our refund and return policies, you may visit our “Refund and Returns Policy” page for all the detailed information.
5. Force Majeure and Unforeseen Circumstances:
In case of any unavoidable circumstances which is beyond our control, such as natural disasters, technical issues, or other unforeseen circumstances, Sketc Mall Art Academy tries to safeguard the interest of the customers to the best of our capabilities. But in case, the situation goes totally out of control, Sketch Mall Art Academy’s decision will be the final.
6. Client Responsibilities:
Clients are required to provide all the information asked at the time of making the payment/buying the services correctly. They also need to follow all the rules and regulations set forth for this purpose properly.
7. Contact Information:
In case of any queries, customers may reach out to us at “info@sketchmall.com”. They may also connect with us with the help of our “Contact us” page.